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Warranty and Returns
Meze Headphones guarantees their products against defects in materials or workmanship for a period of one (1) year from the date of purchase from a Meze Headphones authorized dealer. Meze Headphones will repair or replace the product or parts at no charge. After one (1) year, you are responsible for the repair, replacement part or replacement. This warranty does not cover other related costs.
This warranty does not cover cosmetic damage, acts of god, normal wear and tear, accidents, misuse, commercial use, any modifications to the product, improper use or improper connection. Additionally it doesn't cover purchase from an unauthorized dealer, attempted repair by anyone other than Meze Headphones or other authorized person or unit.
This warranty does not cover products sold by unauthorized resellers, products sold as-is, open box, second hand, display models, or any other times in which the product may have been opened or used.
This warranty is also void if the product was damaged by a product that it was used with such as battery leak or electrical fault of a connecting product. In order for warranty to apply a proof of purchase is required. A proof of purchase may be in the form of a receipt, bill of sale, transaction code with the model of the product and the date of purchase listed from an authorized dealer. Meze Headphones is not responsible for replacement or repair of products if in violation of this warranty. Some countries may have other restrictions on warranties.
In the event that you need warranty service on your earphones, earbuds or headphones or you are not satisfied with your purchase, please contact the Meze authorized dealer you made the purchase from or Meze Headphones through the contact form on the website in case you purchased the item on the Meze Headphones website. We are not responsible for items returned without previously contacting Meze Headphones.
Products purchased from our website can be returned within 30 days of purchase date. Item must be in functional condition and not damaged by the customer. The package and item must be without any visible damage, and complete with all accessories. To be eligible for a refund from Meze Headphones the product must have been purchased directly from Meze Headphones. If your product was purchased from other retailers you must contact that specific retailer.
Refunds will be subject to a 7-10% restocking fee. The customer is also responsible to pay for shipping to return the merchandise. If the product you received is defective from Meze Headphones or when purchased through any other authorized dealer; you may request an exchange under our warranty policy.